Before Contacting Support
Please try these troubleshooting steps first. Over 80% of common issues can be resolved by following this checklist:
Consult the Docs : Review this documentation thoroughly →.
Clear All Caches: Purge your browser, site-level, and server-side caches.
Run Updates: Ensure WordPress core, themes, and all plugins are on their latest versions.
Isolate the Theme: Temporarily switch to a default WordPress theme (e.g., Twenty Twenty-Four) to rule out theme-specific bugs.
Isolate Plugins: Deactivate all plugins, then reactivate them one by one to identify the source of the conflict.
Cross-Browser Test: Check if the issue persists in a different browser (e.g., Chrome vs. Firefox).
When you're ready to reach out, submit a request, or click the blue floating icon in the bottom-right corner.
Preparing Your Support Request
To help our team resolve your issue as quickly as possible, please include the following details in your ticket:
Required Information
-
System Status:
WordPress Version: Found in Dashboard → Updates.
PHP Version: Found in Tools → Site Health → Info → Server.
Theme & Plugins: Current Listimia version and a screenshot of your active plugins list.
Problem Description: A clear explanation of what is happening versus what you expected to happen.
Steps to Reproduce: A numbered list of actions taken leading up to the issue.
Visual Evidence: Screenshots or a screen recording (highly recommended) showing the problem in action.
Troubleshooting History: A brief list of the "Before Contacting Support" steps you have already attempted.
Optional (But Very Helpful)
Site URL: Link to the specific page where the issue occurs.
Error Logs: Exact text of any error messages or Browser Console errors (F12 → Console).
💡 Pro Tip: A screen recording is worth a thousand words! Providing detailed context upfront allows our team to skip the "back-and-forth" and get straight to the fix.
By submitting a request, you agree to the terms outlined in our Support Policy.